As we close down for the Christmas period I like to reflect on the year that was.
On a positive note, despite the global geopolitical situations and the chaos in governments across the world, many stock markets have forged ahead to new highs. This has given our clients some welcome relief after the volatility of the past 3 years.
The IQ team consists of many young, bright people who strive for growth and success at all levels and put that learning into practice. Our strong collaborative culture fosters growth and well-being at its core. They are dedicated to our clients and constantly seek to go that extra mile.
Together with Nick, Richard, Melissa and Jack we are growing our clients and are deeply grateful for the number of referrals we have received this year. We thank you so much for endorsing our client team of highly skilled Chartered advisers - dedicated to delivering a first-class experience. We take pride in building lasting relationships with your friends, family and clients.
Nick Rolf's retirement webinar and our innovative "3 Pot Approach” to funding your retirement has been particularly well-received, providing clear, actionable guidance for our clients.
We navigated the unsettling and challenging pre-budget period together, keeping you informed every step of the way. As we carefully review the intricate details, we will be sharing our insights and resources to explain the new planning opportunities in the year ahead.
We are so proud to have once again been recognised by Citywire as one of the top 100 financial advisers in the UK.
This year marked a significant milestone for us with our move to 68 King William Street. Our new office is not just a change of address – it is an investment in our future. With enhanced technology, improved security, and collaborative workspaces, we have created an environment that allows us to serve you better.
This year I was joined by our Head of Technology, Elliot in the Street Child Sierra Leone marathon – a cause I have supported for over a decade. Closer to home, our team's dedication shines through our continued work with Whitechapel Mission, serving breakfast to the homeless, donating books and clothes, and giving blood. These are not just charitable acts; they are a reflection of our core belief that we must use business as a force for good.
We continue to invest in first-class technology, with over 60% of our clients now using the IQ Wealth App. This ensures secure communication and information sharing—essential in the world of cybercrime. We have made a significant investment in automating our internal processes, giving our wealth managers more quality time to spend with you. Looking ahead, we are developing exciting, cutting-edge technology built for the future.
I am pleased to report that our long-term investors are benefiting from consistent positive risk-adjusted returns. As Shelby M.C. Davis wisely noted, "Markets Fluctuate – Stay the Course."
The investment team have worked tirelessly and strategically, bringing back excellent investment returns. This year, we have had a couple of key aims – to bring down the cost of our strategies and move to a higher conviction approach. Their dedication has been pivotal in restoring our clients' confidence during uncertain times.
Last year's client survey was not just an exercise – it was a roadmap for improvement. We have worked hard in 2024, to implement numerous changes based on your insights, always with the goal of enhancing your experience with IQ.
The financial landscape remains complex, but our philosophy remains unchanged: we are here to provide clarity, support, and strategic guidance. We continue to encourage long-term thinking, urging our clients to look beyond short-term market fluctuations and focus on their five to ten-year horizons.
To those who have faced challenges this year – whether personal, financial, or emotional – please know that we are here for you. Our role extends far beyond financial planning; we are here to support you through life's most significant moments.
As we look towards 2025, we remain optimistic. The IQ family continues to grow stronger, more connected, and more committed to serving you with excellence, empathy, and expertise.
Thank you for your continued trust, and for being part of our journey. We are profoundly grateful.
And in a world of mass consolidation in financial services, we remain fiercely independent.
Wishing you peace, prosperity, and purpose in the coming year.
Petronella West
Chief Executive Officer
Investment Quorum
